Legal

Acceptable Use Policy

Effective: 2026-05-14 Last updated: 2026-05-14 Version: 1.0

This Acceptable Use Policy (the "AUP") is incorporated into the Score Terms of Use at /terms by reference. A breach of this AUP is a breach of the Terms of Use and entitles us to suspend or terminate your access to the Services.

The AUP is designed around Score's product reality. Score is a peer-validated skill score with an absolute anonymity promise to assessors and a strict no-sole-basis-for-decisions promise to assessment subjects. The prohibitions below exist to protect both promises.

1. Who this applies to

This AUP applies to every user of the Services, whether visiting the marketing website, enrolled as an End user by a Customer organisation, signed up directly, or acting on behalf of a Customer organisation.

2. General principles

You must:

Use the Services lawfully, including in compliance with all applicable data-protection, employment, anti-discrimination, and consumer-protection law in your jurisdiction.
Use the Services for their intended purposes only.
Respect other users' privacy, dignity, and anonymity.
Take reasonable steps to keep your account credentials confidential.

You must not do anything that breaches one of the prohibitions in Sections 3 to 9 below.

3. No scoring manipulation

Score's product depends on the integrity of peer assessments. You must not, and you must not assist any other person to:

Collude with another user to give or receive favourable or unfavourable assessments, whether on a quid-pro-quo basis or otherwise.
Pay for, or accept payment for, an assessment.
Solicit assessments outside the assessment prompts the Services generate.
Exchange ratings (the "I'll rate you high if you rate me high" pattern).
Operate or use sock-puppet or duplicate accounts.
Automate the submission of assessments, including via scripts, bots, or any non-human means.
Trade or sell access to your account.
Misrepresent yourself as another user, or as having a working relationship with the assessment subject that you do not have.
Use the Services to harass, demean, threaten, or retaliate against any other user.

Score uses both algorithmic and human review to detect scoring manipulation. Where we identify manipulation we may, at our discretion, void affected assessments, exclude affected accounts, suspend or terminate accounts, recalibrate or withdraw scores, and inform Customer organisations where the manipulation took place from within their org. We may also report the conduct to relevant authorities where required.

4. No anonymity unwinding

The identity of any assessor is confidential. You must not, and you must not assist any other person to:

Attempt to derive the identity of an assessor by analysis of metadata (submission timestamps, response orderings, sequence of submissions), small-N aggregations, free-text style, content patterns, or any inference whatsoever.
Pressure any other user, employee, or contractor of Score to disclose the identity of an assessor.
Hold any user out as having submitted, or not submitted, any specific assessment.
Build any product, feature, or analytic on top of Score outputs that has the effect or intent of identifying assessors.

Attempts to unwind anonymity are a P0 breach. We will respond by suspending the account immediately pending investigation.

5. No misrepresentation of what a Score is

A Score is a peer-validated aggregate. You must not represent a Score as:

A credit score or any output of a credit reference agency.
A background check or output of a regulated employment-screening service.
A government-issued credential.
A guarantee or warranty of any individual's ability, conduct, or character.
An output of any process other than the one we describe in the Privacy Policy at /privacy Section 10.

Customers and recruiters in particular must not market or position Score as a regulated screening output to any third party.

6. No sole-basis decisions

You must not use a Score, by itself, as the basis for any decision that produces a legal or similarly significant effect on a person, including any decision relating to:

Hiring, firing, promotion, demotion, discipline, transfer, or compensation.
Lending, insurance underwriting, or pricing.
Immigration, residence, or visa applications.
Housing or accommodation.
Educational admission or assessment.

Where you intend to use a Score as a substantive input into a decision of this kind, you must, in addition to any other obligation that applies to you under your local law:

Disclose to the affected person that an automated input is being used.
Provide a meaningful human-review path before the decision is final, with a qualified individual who can override the input.
Honour the affected person's UK GDPR / EU GDPR Article 22 rights (and equivalent state-law rights including NYC Local Law 144, Illinois AIVI Act, Colorado AI Act, EU AI Act high-risk classification where in force).

This is not optional. Failure to comply is a material breach of these Terms and a likely violation of the underlying data-protection regime.

7. No anti-competitive use

You must not use the Services:

As part of any effort to develop, train, or replicate a competing service.
To benchmark a Score or any analytic against a third-party product, except for your own internal use.
To train a machine-learning model on Score outputs.

8. No abuse of the platform

You must not:

Scrape, crawl, mass-extract, or harvest data from the Services beyond what your API key and commercial terms permit.
Submit content that is unlawful, defamatory, harassing, threatening, hateful, discriminatory, obscene, or otherwise inappropriate.
Submit content that infringes a third party's intellectual property, privacy, or publicity rights.
Upload viruses, trojans, ransomware, or any other malicious code.
Reverse engineer, decompile, or disassemble any software component of the Services, except to the limited extent permitted by Article 6 of the EU Computer Programs Directive, Section 50B of the UK Copyright, Designs and Patents Act 1988, or 17 U.S.C. §1201(f).
Interfere with the operation of the Services or with other users' enjoyment of the Services, including by submitting requests at a rate or volume designed to degrade availability.
Attempt to gain unauthorised access to any account, system, or network, or to circumvent any security or rate-limiting mechanism.
Use the Services to send unsolicited marketing communications or any other form of spam.
Hold yourself out as Score or as an employee, agent, or partner of Score where you are not.

9. Defamation and content takedown

Score operates a notice-and-takedown procedure for assessments, comments, and other content alleged to be defamatory. The procedure is set out in the Terms of Use at /terms Section 16. Where you believe content posted through the Services is defamatory of you, please follow that procedure.

10. Reporting a breach

If you become aware that another user, Customer, or any third party is breaching this AUP, please report it to:

General reports: legal@score-corp.com
Security and abuse reports: security@score-corp.com
Anonymity-unwinding or scoring-manipulation reports (P0): security@score-corp.com

We treat anonymity-unwinding and scoring-manipulation reports as P0 and respond within one business day.

11. Our response to a breach

Where we identify or are notified of a breach, we may at our sole discretion (consistent with the Terms of Use):

Investigate, including by reviewing logs, communications, and behavioural patterns.
Suspend the affected account or accounts pending investigation.
Hide, redact, or remove affected content.
Void or exclude affected assessments from Score calculations.
Recalibrate or withdraw affected Scores.
Terminate the affected account or accounts.
Inform the affected Customer organisation (where the breach took place from within an enrolled org).
Report the conduct to relevant authorities where required.

We will tell you what we have done and why, except where doing so would compromise an ongoing investigation, breach an obligation we owe to another user, or break a legal duty.

12. Changes to this AUP

We may update this AUP from time to time. Material changes are notified at least 30 days in advance through an in-product banner or email. A version history is maintained at docs/legal/acceptable-use-policy-changelog.md.

13. Contact

For any question about this AUP:

Email: legal@score-corp.com
Security and abuse reports: security@score-corp.com