Legal

Terms of Use

Effective: 2026-05-14 Last updated: 2026-05-14 Version: 1.0

Not yet ready to publish. These Terms cannot bind anyone until Score is incorporated as a legal entity. See docs/backlogs/legal.md row LEG-0010. Once the entity exists, replace the {{ENTITY_NAME}} placeholders below and uncomment the postal-address line.

1. Who we are and how to contact us

These Terms of Use (the "Terms") are a binding agreement between you and {{ENTITY_NAME}} ("Score", "we", "us", "our"). Score operates the website at score-corp.com and the related products and services that link to these Terms (collectively, the "Services").

You can reach us at:

General contact: contact@score-corp.com
Legal notices: legal@score-corp.com
Privacy and data rights: privacy@score-corp.com

2. What Score does

Score is a peer-validated skill-credentialing service. The Services allow:

Customers (typically employers, recruiters, or community operators) to install Score in their workplace tools (such as Slack), enrol their members, and access the resulting scores and analytics under the commercial terms in their order form.
End users (typically professionals being assessed or assessing others) to receive collaboration prompts, submit anonymous peer assessments, view their own scores, and choose whether to share their scores with third parties (such as recruiters).

A Score is an aggregate derived from peer assessments. It is not a credit score, not a credit reference, not a background check, and not a regulated employment screening output. Score is not a "credit reference agency" within the meaning of the Financial Services and Markets Act 2000 or Fair Credit Reporting Act 1970 (15 U.S.C. §1681 et seq.) and does not provide credit-reference services.

You may not use the Services as the sole basis for any decision that produces a legal or similarly significant effect on a person (including any hiring, firing, promotion, lending, insurance, immigration, or housing decision). See Section 11 for the human-review obligation that applies to decisions of this kind.

3. Eligibility

You may use the Services only if:

You are at least 18 years of age. The Services are not directed at children.
You have the legal capacity to enter into a binding contract in your jurisdiction.
You are not on any UK, EU, US, or UN sanctions list, and you are not resident in any jurisdiction subject to comprehensive sanctions.
Your use of the Services would not violate any applicable law or regulation in your jurisdiction or ours.

4. Accounts and account security

You are responsible for the security of your account credentials and for all activity under your account. Notify us immediately at legal@score-corp.com if you become aware of any unauthorised use.

We use Cognito plus the JWT model for authentication, with single-sign-on supported via Google and (over time) further enterprise identity providers. We may suspend or terminate an account for breach of these Terms or as required by law.

5. Customer (organisation) accounts

A Customer account is created when an organisation installs Score (for example by completing the Slack OAuth install, by signing up directly, or by accepting an order form). The person completing that install represents and warrants that they have authority to bind the organisation.

The Customer is the controller of personal data relating to its own members under UK GDPR / EU GDPR / equivalent. Score acts as the Customer's processor for that data. The data processing terms in docs/legal/data-processing-addendum.md (when published; pending LEG-0006) form part of these Terms by reference and govern the controller-processor relationship.

The Customer is responsible for:

Ensuring it has a lawful basis to enrol each of its members and to share their identifiers and (where applicable) employment information with Score.
Providing each enrolled member with the privacy notice required by UK GDPR / EU GDPR Article 13 / 14 (the model notice text is available at score-corp.com/privacy).
Honouring its own legal obligations to its members, including those under UK Equality Act 2010, US Title VII, and any local employment, anti-discrimination, automated-decision-making, and worker-monitoring regimes that apply.

6. End-user accounts and the anonymity covenant

An End-user account is created when an individual is enrolled by their Customer organisation, when they receive their first peer collaboration prompt, or when they sign up directly.

The single most important promise Score makes to End users is anonymity of the assessor. Score is built around it. Specifically:

We do not reveal the identity of any individual assessor to the assessment subject, to the subject's manager, to the Customer organisation, or to any third party, except where Section 16 (defamation-notice procedure) requires it.
We design the product to resist anonymity unwinding via metadata (timestamps, response orderings, small-N aggregations).
We commit not to deploy any product feature that allows an assessment subject, manager, recruiter, or third party to derive the identity of an assessor by inference.

The anonymity covenant is a core contractual commitment and is enforceable by any End user as a third-party beneficiary in jurisdictions that recognise the doctrine (Contracts (Rights of Third Parties) Act 1999 in England and Wales; equivalent doctrines elsewhere).

7. Permitted uses and acceptable use

You agree to use the Services in accordance with the Acceptable Use Policy at /acceptable-use. The Acceptable Use Policy is incorporated into these Terms by reference. A breach of the Acceptable Use Policy is a breach of these Terms.

The Acceptable Use Policy includes, without limitation, prohibitions on:

Scoring manipulation: collusion, sock-puppet accounts, mass-rating arrangements, exchange-of-ratings agreements, paid rating arrangements, automated submission, or any other practice intended to inflate or deflate a Score.
Anonymity unwinding: any attempt to derive the identity of an assessor by analysis of metadata, timing, content, or inference.
Misrepresentation: presenting a Score as a credit score, credit reference, background check, regulated employment screening output, government-issued credential, or any output of a regulated decision-making process.
Sole-basis use: using a Score as the sole basis for any decision that produces a legal or similarly significant effect on a person (see Section 11).
Scraping or bulk extraction: scraping, crawling, or otherwise systematically extracting data from the Services beyond what the API permits and the Customer's commercial terms authorise.

8. Content you provide and licences you grant us

You retain ownership of the content you submit to the Services (assessments, comments where applicable, profile information, free-text submissions). You grant Score a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, transmit, process, display, analyse, and otherwise use that content as necessary to provide the Services, improve the Services, and meet our legal obligations.

You represent and warrant that:

The content is original to you or you have all necessary rights to grant the licence above.
The content is accurate to the best of your knowledge at the time of submission.
The content does not infringe the intellectual property, privacy, publicity, or other legal rights of any third party.
The content does not contain any special-category data (within the meaning of UK GDPR / EU GDPR Article 9) about any identifiable person, unless we have specifically prompted you for it and we have a lawful basis to process it.

We may remove, redact, or refuse to display content that we reasonably believe breaches these Terms or any applicable law, on notice where practicable and without notice where any further delay would compound the harm.

9. Scores are our output

The Score itself (the aggregate numeric output and any derived analytics, rankings, distributions, and visualisations) is the intellectual property of Score, subject to your right to portability under Section 10.

A Score reflects an aggregate of peer assessments at a point in time. It is not a statement of fact about the individual; it is a derived signal. We do not guarantee the accuracy, completeness, predictive value, or representativeness of any Score.

You may not assert that a Score is anything other than a peer-validated aggregate. In particular you may not present a Score as a credit score, credit reference, background check, certification, government-issued credential, or output of any regulated decision-making process. See Section 2 and Section 11.

10. Portability and your data

End users own their assessment-credentialing relationship with Score. Specifically:

You may export your own Score and the aggregated history of your Score in machine-readable form on request to privacy@score-corp.com.
You may revoke the Customer's access to your forward-looking assessments at any time. We will preserve the historical record under the retention periods set out in our Privacy Policy.
You may exercise your UK GDPR / EU GDPR / state-law data subject rights as described in the Privacy Policy at /privacy.

11. Automated decision-making and human-review obligation

A Score is generated algorithmically from peer assessments. It is not a decision in itself, but the output may be used by Customers (or downstream parties) in decision-making. Where any party intends to use a Score as a substantive input into a decision that produces a legal or similarly significant effect on an individual (including hiring, firing, promotion, compensation, lending, insurance, immigration, or housing), the party is contractually obliged to:

Disclose to the individual that an automated input is being used.
Provide a meaningful human-review path before the decision is final.
Honour the individual's right under UK GDPR / EU GDPR Article 22 (and equivalent state laws including NYC Local Law 144, Illinois AIVI Act, Colorado AI Act, EU AI Act high-risk classification where in force) not to be subject to a decision based solely on automated processing.

A Customer's failure to comply with this Section is a material breach of these Terms and a violation of the underlying data-protection regime, and entitles us to suspend the Customer's access without notice.

12. Pricing, payment, taxes

Pricing is per the canonical pricing strategy at score-corp.com/pricing (a hybrid consumption + tier-unlocked model; details in our pricing strategy document). We charge in the currency presented at checkout, including GBP, USD, and EUR. Taxes (including VAT, sales tax, and equivalent levies) are added at the rate applicable to your billing jurisdiction.

Payment is by Stripe, which is our payment processor of record. Stripe's terms apply to your relationship with Stripe and we are not party to that relationship.

We may change pricing on at least 30 days' notice to existing Customers. The new price applies from the next renewal date.

13. Refunds and the UK cooling-off period

UK residents purchasing the Services as a consumer have a 14-day cooling-off period from the date of contract under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, except where you have expressly consented to the supply of the Services beginning before the end of the cooling-off period and acknowledged that you will lose the right to cancel once supply is complete. We honour the cooling-off period in full where it applies.

Outside the cooling-off period, fees are non-refundable except where (a) we are in breach of these Terms, (b) we cancel your account for our convenience, or (c) refund is required by applicable law. We will not unreasonably refuse a refund in good faith.

14. Cancellation, suspension, termination

You may cancel your subscription at any time from within your account. Cancellation takes effect at the end of the current paid term. We will continue to provide the Services through the end of that term.

We may suspend or terminate your access without notice for breach of these Terms (in particular Section 7 and the Acceptable Use Policy), for non-payment, or where required by law. We will give as much notice as practicable.

On termination we will retain or delete your data in accordance with our Privacy Policy and our internal data-retention and deletion policy (the canonical contract at docs/operations/DATA_MODEL_DELETION.md).

15. Intellectual property

The Services, including all software, designs, text, images, trademarks, logos, score outputs (subject to Section 10), and aggregated analytics, are owned by or licensed to Score. We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Services in accordance with these Terms.

You may not (a) copy, modify, or reverse engineer any part of the Services, except to the limited extent permitted by Article 6 of the EU Computer Programs Directive, Section 50B of the UK Copyright, Designs and Patents Act 1988, or 17 U.S.C. §1201(f) and equivalent law where it overrides this restriction; (b) remove or alter any copyright, trademark, or other proprietary notice; or (c) use any Score, output, or analytic for benchmarking, competing service development, or training of a machine-learning model intended to replicate the Services.

16. Defamation-notice procedure (Defamation Act 2013 §5 procedure)

If you believe an assessment, comment, or other content posted through the Services is defamatory of you, you may serve a notice on Score under the procedure below. The procedure is designed to allow Score to retain the defence under Section 5 of the Defamation Act 2013 (England and Wales) and to operate consistently in other jurisdictions.

Send a notice to legal@score-corp.com (or by post to our registered office) containing:

Your name and a means of contacting you.
The specific statement or content you believe is defamatory.
Where and when the content was posted (URL, date, time).
The aspects of the content that you believe are factually inaccurate, and why.
A signed statement (electronic signature accepted) confirming that the information you have provided is accurate.

On receipt of a compliant notice, Score will within 48 hours:

Hide the content from view pending review.
Notify the assessor (without disclosing identity to you) and invite them to respond within 5 business days.
Within 10 business days of the notice, decide whether to restore the content, leave it hidden, redact, or permanently remove, and notify you of the outcome.

If the assessor does not respond to Score's invitation within 5 business days, Score will remove the content. If the assessor responds and asserts the content is substantially true or fair comment, Score will share their reasoning with you (without disclosing identity) and decide on the balance of evidence whether to restore.

This procedure is offered without prejudice to any other rights or remedies Score or you may have at law. Score retains the right to override this procedure where the circumstances reasonably require it (for example clear illegality of the content, or a court order).

17. Notice and takedown of intellectual property infringement

If you believe content on the Services infringes your copyright, trade mark, or other intellectual-property rights, send a notice to legal@score-corp.com containing:

Identification of the work claimed to be infringed.
Identification of the infringing material and its location on the Services.
Your contact details.
A statement that you have a good-faith belief that the use is not authorised.
A statement under penalty of perjury (US notices) or signed statement (UK / EU notices) that the information is accurate and that you are authorised to act on behalf of the rightsholder.

We act on compliant notices in accordance with the Digital Millennium Copyright Act §512 (US), the eCommerce Directive 2000/31/EC and its successors (EU), and equivalent UK law.

18. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranty of any kind, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any other liability that cannot be excluded or limited by applicable law (including, in the UK, liability under UK Consumer Rights Act 2015 Sections 31 and 57 for breach of statutory rights, and rights under the Unfair Contract Terms Act 1977 §2(1)).

19. Limitation of liability

Subject to Section 18, and to the maximum extent permitted by applicable law:

Neither party will be liable for any indirect, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or loss of business opportunity, even if advised of the possibility of such damages.
Score's total aggregate liability arising out of or in connection with these Terms, the Services, or your use of the Services, in any 12-month period, is limited to the greater of (a) the total fees paid by you to Score during that 12-month period or (b) £100 (UK / EU users) or $100 USD (US users).

The cap above does not apply to liability that cannot be excluded or limited by applicable law, nor to Customer liability arising from breach of the Acceptable Use Policy or material breach of Sections 6 (anonymity covenant) or 11 (human-review obligation).

20. Indemnification

You agree to indemnify and hold Score and its officers, directors, employees, and agents harmless from any third-party claim, demand, loss, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with:

Your use of the Services in breach of these Terms.
Your content submitted to the Services, including any breach of the representations and warranties in Section 8.
Your breach of the Acceptable Use Policy, Section 6 (anonymity covenant), or Section 11 (human-review obligation).
Your breach of any applicable law or third-party right in connection with your use of the Services.

21. Force majeure

Neither party is liable for failure to perform an obligation under these Terms to the extent the failure is caused by an event beyond that party's reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet or telecommunications failures affecting the entire region, or pandemic. The affected party will use reasonable efforts to mitigate and to resume performance as soon as practicable.

22. Changes to these Terms

We may update these Terms from time to time. Where the change is material we will give you at least 30 days' prior notice by email (to the address on your account) or by an in-product banner. The updated Terms take effect on the date stated in the notice. Your continued use of the Services after the effective date constitutes acceptance. Where you do not accept a change, you may cancel under Section 14 and receive a pro-rata refund of any prepaid fees.

A version history of these Terms is maintained at docs/legal/terms-of-use-changelog.md.

23. Governing law and disputes

The governing law and dispute-resolution forum depends on where you reside.

23.1 If you reside in the United Kingdom

These Terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales, except that you retain the right to bring a claim in the courts of the part of the United Kingdom in which you are habitually resident if you are a consumer.

Nothing in these Terms affects your rights as a consumer under UK Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

23.2 If you reside in the European Economic Area or Switzerland

These Terms are governed by the laws of England and Wales, save that mandatory provisions of consumer-protection law in your country of habitual residence prevail to the extent they are more favourable to you. You may bring proceedings against us in the courts of your country of habitual residence; we may bring proceedings against you only in the courts of that country.

23.3 If you reside in the United States or anywhere else

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute must be brought exclusively in the state or federal courts located in Delaware, except where applicable consumer law confers a non-waivable right to sue in your home jurisdiction.

You and Score each waive any right to a jury trial to the maximum extent permitted by law.

23.4 California users

Under California Civil Code §1789.3, California users are entitled to the following consumer-rights notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at +1 (800) 952-5210.

24. Notices

Notices to Score must be sent to legal@score-corp.com. Where a physical address is required by law for service of process, send to the address provided on request to that mailbox.

Notices to you will be sent to the email on your account, or where you are a Customer, to the addresses set out in your order form.

25. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and any order form or data processing addendum that you have entered into with us, constitute the entire agreement between you and Score regarding the Services.

Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force and effect.

Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights under these Terms in connection with a merger, acquisition, or sale of substantially all our assets, on notice to you.

No waiver. Failure to enforce a provision of these Terms is not a waiver of our right to enforce it later.

No third-party beneficiaries. Except for the anonymity covenant in Section 6 (which is enforceable by End users) and Section 19 (which is enforceable by Score's officers, directors, employees, and agents in their capacity), these Terms do not confer any rights on third parties.

Headings. Section headings are for convenience only and do not affect interpretation.

Electronic communications. You agree to receive notices and other communications electronically. Electronic communications satisfy any legal requirement of writing.

26. Contact

For any question about these Terms:

Email: legal@score-corp.com
Privacy and data rights: privacy@score-corp.com